News

Terry Kemp, General Manager, Starkville Utilities: Our commitment remains true one year since launching Renew Principle

In the year since Starkville Utilities launched the Renew Principle, we’ve stayed true to our commitment to improve all aspects of our performance, starting with customer relationships.

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Starkville Utilities Marks Year of Progress After Launching Renew Principle

Since launching the Renew Principle a year ago, Starkville Utilities has made significant progress in strengthening customer relationships while helping build a stronger, more sustainable community poised for continued growth and success.

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Terry Kemp, General Manager, Starkville Utilities: Our workforce is powered by continuous training, learning and growth

At Starkville Utilities, we often talk about the investments we’re making in infrastructure upgrades to better serve customers and prepare for the future.

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Customers May Qualify for Emergency Rent and Utility Payment Assistance

Starkville Utilities is helping spread the word about a rent- and utility-payment assistance program for Mississippians financially impacted by COVID-19.

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Starkville Utilities Teams with TVA on Habitat for Humanity Project

Employees from Starkville Utilities and Tennessee Valley Authority joined forces on a home-building project as part of Starkville Habitat for Humanity’s Day of Caring community volunteer event today [Aug. 24].

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Continuous Training is Key to Building a Customer-Focused Workforce

Joining Starkville Utilities is a celebrated accomplishment for new employees that opens the door to a range of career-building opportunities fueled by a commitment to anticipate and proactively address customer needs.

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SOCSD and Starkville Utilities Launch Innovative Academic Houses Program

The Starkville Oktibbeha County School District is teaming with Starkville Utilities on a new program designed to put high school students on an advanced path toward career success.

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Starkville Utilities to Install New Electric Vehicle Chargers to Serve Growth

With the use of electric vehicles on the rise, Starkville Utilities is helping ensure that local drivers and travelers have the energy they need to power their rides in the future.

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Starkville Utilities Reminds Customers to Recognize and Resist Scams

With scam activities on the rise nationwide, Starkville Utilities is reminding customers to recognize signs of fraudulent behavior and protect their personal information, whether online, on the phone or at home.

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Starkville Being Recognized for Proactive Infrastructure Improvements

A forward-thinking approach to managing local water and sewer infrastructure needs is earning the City of Starkville statewide recognition from the Mississippi Municipal League.

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Starkville Utilities, Terry Kemp Column: Storm Preparedness

Make sure storm-preparedness is on your summer to-do list. When severe weather is in the forecast, what’s your plan of action to keep your family and home safe?

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AMI Meter Upgrade Gives Customers More Control Over Utility Services

Starkville Utilities has fully transitioned its manual electric/water meter-reading systems to automated metering infrastructure, or AMI — a step into the future that delivers the benefits of smart-grid technology to customers’ fingertips along with a variety of service enhancements.

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Terry Kemp, General Manager, Starkville Utilities: This summer, we’re helping you Beat the Heat and lower cooling costs

We usually associate summer with vacations, relaxation and a break from our usual routines. It’s also the time of year when cooling bills tend to increase due to higher electricity usage.

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Beat the Heat This Summer with Energy-Saving Tips from Starkville Utilities

Air conditioners will soon kick into high gear across the city as summertime rolls into the area. Through its Beat the Heat initiative, Starkville Utilities is making customers aware of small steps they can take to manage their energy costs while staying cool during the hottest days of the year.

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Starkville Utilities to Accelerate LED Street Light Upgrade

Starkville residents have seen the light — and they’re going to see more! Energy-efficient LED streetlights now operating in many parts of the city are helping improve safety, security and cost savings.

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Green Oaks Sewer Upgrade Progressing on Schedule and on Budget

Work is progressing on schedule and on budget for the Green Oaks sewer upgrade project, a major step in Starkville Utilities’ five-year capital improvement plan to upgrade a large portion of the city’s aging sewer infrastructure.

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Save Money and Trees with Paperless Billing

If you like saving green — whether that means money, trees or both — then Starkville Utilities’ paperless billing program may be perfect for you!

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Starkville’s Wastewater Plant Takes a Sustainable Step into the Future

STARKVILLE – Thanks to an upgrade to the city’s wastewater treatment plant, Starkville Utilities will soon operate one of the most innovative municipal water treatment systems in the state. Not only is the new dewatering process more environmentally sustainable, but it also creates a usable byproduct from sewage sludge.

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Terry Kemp, General Manager, Starkville Utilities: We believe the future is a great investment

Investing in infrastructure is a topic we’ve been hearing a lot about lately. As leaders continue to debate plans for modernizing our nation’s infrastructure, Starkville Utilities is moving forward on several infrastructure projects to better serve our customers and the city of Starkville.

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Starkville Utilities Adopts Proactive Strategy to Eliminate ‘Brown’ Water

STARKVILLE - Spring is the season for cleaning — and that also applies to the city’s water system. Starkville Utilities recently launched a proactive flushing strategy using fire hydrants to eliminate discoloration, or “brown” water, from service pipes.

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Starkville Is Mississippi’s First City to Sign TVA Green Invest Solar Deal

STARKVILLE – Local renewable energy will soon be available as Starkville Utilities makes the City of Starkville the first municipality in Mississippi to sign a Tennessee Valley Authority Green Invest agreement.

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Arbor Day Tree Giveway Set for May 1 at Starkville Community Market

In observance of National Arbor Day, Starkville Utilities and Starkville Parks & Recreation are teaming to present a series of family-friendly events focusing on the essential role that trees play in creating healthy environments, including a tree giveaway on Saturday, May 1, at the Starkville Community Market.

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Starkville Utilities Invites Residents Outside for Earth Day on April 22

On April 22, Starkville Utilities and Starkville Parks & Recreation are inviting residents outdoors to observe two great American traditions — baseball and Earth Day.

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Celebrate Spring by Making Safety Your Priority

STARKVILLE – Spring is a perfect time to enjoy the great outdoors, but it’s also the season when accidents and injuries tend to increase. Starkville Utilities reminds customers to play it safe when doing yardwork, spring cleaning, home renovations and other activities that can potentially put them in harm’s way.

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Starkville Utilities and TVA Host Grand Opening of New Southwest Substation

STARKVILLE – With the brand-new southwest substation as their backdrop, Starkville Utilities and Tennessee Valley Authority representatives hosted a ribbon-cutting ceremony today [March 24] to formally commission the state-of-the-art facility on Azalea Lane, which represents a major step forward in modernizing and improving Starkville’s electrical distribution system.

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Three Starkville Teachers Awarded $12,500 in STEM Grants from TVA

STARKVILLE – Teachers at three schools served by Starkville Utilities are receiving $12,500 in grants to develop science, technology, engineering, and math education projects as part of a STEM grant program funded by the Tennessee Valley Authority and Bicentennial Volunteers Incorporated, a TVA retiree organization.

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Tree Removal on North Montgomery Makes Way for New Sidewalk and Water Main

STARKVILLE – Starting Monday, tree-cutting crews will be busy on North Montgomery Street preparing for Starkville Utilities’ water-main replacement project, which also includes the construction of a wider, smoother and safer sidewalk for pedestrians.

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Starkville Utilities and TVA Partner to Support Ongoing Pandemic Relief

STARKVILLE – Starkville Utilities and the Tennessee Valley Authority are presenting grants to four local nonprofits as part of an ongoing partnership to help residents who are experiencing pandemic-related hardships. Matching grants of $6,700 from TVA’s COVID Community Care Fund will be used to provide meals, financial assistance and other services for the community.

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Brief Power Outage on March 6 Required for New Substation Test

STARKVILLE – On Saturday, March 6 at 7 a.m., Starkville Utilities customers should prepare for a brief loss of electrical service. The planned outage, which should last less than 15 minutes, is part of required switching activities for the new southwest substation to ensure that all equipment and connections operate correctly as part of the commissioning process.

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Keeping Warm During Winter Storm Could Mean Higher Bills

STARKVILLE – As weather conditions return to normal, Starkville Utilities is warning customers that energy and water usage during last week’s winter storm may result in higher utility bills.

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Winter Storm Office Closure Results in Delayed Bills

STARKVILLE – The unexpected closure of Starkville Utilities’ office during the winter storm is resulting in billing delays for some customers who will receive bills a week later than usual. In light of the delays, Starkville Utilities has extended payment due dates to provide the standard 15-day window for customers to pay bills.

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Green Oaks Project a Key Step in Starkville’s Capital Improvement Plan

Details around the next phase of Starkville Utilities’ five-year capital improvement plan will be shared during an information meeting at the Starkville City Hall Boardroom Feb. 25 at 6:30 p.m.

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Starkville Utilities Highlights Impact of Tree Trimming on Reliability

Trees enhance our landscapes, provide shade for our homes and are essential for a healthy environment. But if not planted and trimmed properly, trees also can pose problems for power lines by causing electrical hazards and outages.

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Starkville Utilities Makes it Easy to Go Green

They say it’s not easy being green. But with Starkville Utilities’ new Green Power Switch partnership with TVA, investing in clean “green” energy is easier than ever.

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Prepaid Account Service Coming Soon to Starkville Utilities

Starkville Utilities will soon offer prepaid account plans — a new service that gives residential customers the flexibility to choose the amount and frequency of their utility payments.

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Starkville Utilities Proactively Prepares for Winter’s Challenges

When the leaves turn brown and the sky is gray, some may be dreaming of warmer climates and sandy beaches. Not crews at Starkville Utilities who prepare year-round for the challenges winter weather can bring.

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Electronic Billing Gives Customers More Control and Convenience

STARKVILLE – With the new year off to a start, Starkville Utilities reminds customers that it’s an ideal time to review their account options and consider upgrading free of charge to an electronic billing and payment program to keep their accounts in good standing.

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Terry Kemp
General Manager, Starkville Utilities

Terry Kemp is the general manager for Starkville Utilities, a public utility serving 14,000 residences, businesses and industries in Starkville, Mississippi as well as Mississippi State University.

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Energy-Saving Tips Help Customers Keep Warm In, Winter Out

As temperatures begin to drop across the state, Starkville Utilities is helping customers keep their homes comfortable while lowering heating costs with the Warm In, Winter Out initiative.

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Finding Holiday Joy Doesn’t Mean Sacrificing Safety

It’s 2020. And that means everyone could use a little extra holiday cheer. In fact, some residents are already unpacking the ornaments and lights, and filling their homes with the sounds of joyful music and movies.

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Starkville Utilities Celebrates Public Power Week Oct. 4-10

In observance of Public Power Week Oct. 4-10, Starkville Utilities will join more than 2,000 other not-for-profit electric utilities across the nation to promote the benefits of living in public-power communities, including low rates, high reliability, customer responsiveness, economic development and local control.

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Groundbreaking for Consolidated Operations Center Set for September 23

On September 23, Starkville Utilities will take another step towards better serving the community’s utility needs during a groundbreaking ceremony for its enhanced, consolidated operations center. The event will begin at 8:45 a.m. at Starkville Utilities’ electric division operations building at 605 Highway 182 East.

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Starkville Utilities Builds on Achievements with New Customer Initiative

Along with planned enhancements in service reliability, Starkville Utilities is launching an initiative aimed at strengthening relationships with customers. Known as the Renew Principle, the new venture seeks to improve customer service through better communications, more personalized services and new technologies that will make it easier and more convenient to do business with Starkville Utilities.

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Proposed Rate Adjustment Will Keep Infrastructure Upgrades on Track

Starkville Utilities is recommending an adjustment in water and sewer rates that, if approved, will fund planned upgrades to benefit customers well into the future. To support the utility’s five-year capital improvement plan, more than $25 million will be invested to replace aging portions of the city’s water and sewer services and update critical components at its wastewater treatment facility.

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Starkville Utilities Cautions Customers to Be Aware of Scam Artists

Starkville Utilities is urging customers, especially the elderly and handicapped, to be aware of people posing as utility employees with the apparent motive to rob or swindle them. Last week an individual posing as a Starkville Utilities representative attempted to collect payment for an electric bill at a customer’s house.

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Hydrant Testing Starts July 7 to Strengthen Local Fire-Response Efforts

The Starkville Fire Department, in partnership with Starkville Utilities, will soon begin testing fire hydrants to ensure they’re in proper working condition to strengthen local firefighting efforts. During the two-month test period, residents may notice temporary water discoloration that is normal and not harmful to health.

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Beat the Heat with Energy-Saving Tips from Starkville Utilities

With the arrival of summer only a few days away, Starkville Utilities is launching Beat the Heat to help customers better manage cooling costs during the hottest months of the year.

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Starkville Utilities and TVA Partner to Support Local Pandemic Relief Efforts

STARKVILLE – To help residents who are experiencing financial hardships related to COVID-19, Starkville Utilities is partnering with TVA to present $10,000 to two local nonprofits from the TVA COVID Community Care Fund.

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Starkville Utilities Urges Safety When Working Outdoors

STARKVILLE - Springtime and yard work go hand-in-hand, but it’s also the season when accidents and injuries tend to increase. Starkville Utilities reminds customers to make safety their priority by avoiding common outdoor hazards, especially those involved with working around power lines.

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Routine Tree Trimming Helps Reduce Outages and Improve Reliability

STARKVILLE - Falling trees and branches are a leading cause of power outages — but that doesn’t mean trees and lines can’t safely co-exist. In recognition of Earth Day on April 22, Starkville Utilities is highlighting the role of proper tree-trimming practices in enhancing reliability and protecting one of the community’s most vital natural resources.

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Starkville Utilities Spotlights Line Workers on National Lineman Appreciation Day

STARKVILLE - Most of the time, the work that linemen do goes unnoticed — and in their world, that’s a good thing. It means their customers are receiving the electricity they need to power their homes and businesses safely and reliably. On April 18, Starkville Utilities will join the rest of the country in recognizing the vital services performed by line workers during National Lineman Appreciation Day.

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Starkville Utilities is Committed to Health, Safety and Service

It is impossible to quantify the many ways COVID-19 has impacted our lives over the last several weeks. In the face of this health threat, the people of Starkville have answered with an outpouring of compassion, generosity and kindness that has strengthened our resolve to make it through this crisis together. The positive example they’ve set has made me even more thankful to be part of this community.

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