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Free, Convenient Payment Options Help Customers Avoid Mail Delays

New USPS delivery standards could affect mail delivery to and from customers

Earlier this year, the U.S. Postal Service revised its service standards for first-class mail, resulting in a delivery window of up to five days for certain items.

The change may affect the flow of mail to and from Starkville Utilities, potentially resulting in delayed bills and payments—a concern that customers can avoid by switching to one of Starkville Utilities’ reliable and convenient electronic options.

“We want customers to be aware of postal service changes that may affect their mailed bills and payments,” said Terry Kemp, general manager of Starkville Utilities. “This is a great time to consider our many payment options that are not only free, secure and convenient but also provide peace of mind that accounts are in good standing.”

• Our online portal and mobile app provide 24/7 account access, and payments post immediately, which helps customers meet their payment due dates and avoid late fees. Check balances, monitor energy usage, view billing history, pay bills and sign up for alerts to know when bills are due or past due, all from the convenience of your device.
• Go paperless and check your inbox instead of your mailbox. Starkville Utilities will send you an email message every month when we create your bill, giving you easy access to your bill as soon as it’s ready. Paperless billing is easy to set up, too.
• Bank draft is another convenient, mail-free option that’s perfect for customers who are comfortable having utility payments automatically debited from their bank accounts. Starkville Utilities accepts ACH bank drafts and credit card drafts.

Customers also can pay bills in person using the drive-through window or kiosk and drop box located at 200 N. Lafayette Street. Lobby hours are 8 a.m. to 4:30 p.m. and drive-through hours are 8 a.m. to 5 p.m.

“An important part of our Renew Principle commitment is making it as easy and convenient as possible to do business with Starkville Utilities,” Kemp said. “By offering a variety of billing and payment options, we’re giving customers more control over how they manage their accounts and providing options that match their banking preferences.”

For more information about Starkville Utilities’ account management programs, visit starkvilleutilities.com or call 662-323-3133.

Starkville Utilities is a municipally owned and operated electric and water utility, serving more than 14,000 residences, businesses and industries in Starkville as well as the state’s largest institution of higher learning, Mississippi State University.