Billing & Payments
Alerts & Notifications
Paperless Billing
Usage Monitoring
How can SmartHub help you control your account?
SmartHub mobile app and web portal will keep you informed and will show you where to save time and money on your bills.
Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that can help reduce your bill.
SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
Getting started with SmartHub is as easy as 1-2-3!
As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.
Register your SmartHub account
Whether through our web portal or mobile app you can register your account for free in SmartHub
Activate the features you want
Take advantage of features like notifications, Auto Pay, and Paperless Billing to have more control over your account
Manage your account anytime from anywhere
The more features you take advantage of the more time and money you can save!
FAQs: How-To Register for SmartHub
You can use your previos account number and add 001 to the end. Going forward, this will be your new account number and can be found on your printed bill.
You can also email us at support@starkvilleutilities.com.
Downloads:
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
You can save bank account information for future one-time payments.
On the website:
On the app:
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
How to sign up on the app:
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail and receive a $2 bill credit per month.
Here’s how to change your preference to participate in paperless billing:
On the website:
On the app:
You can view your energy use on the website and app.
On the website:
On the app:
How-To Register for SmartHub
FAQs: How-To Manage Notifications
No. The two most common forms of notifications are email and text. You have the option to enter your cell phone, but it is not required. You can control what messages are sent to your phone if you do choose to enter it.
How-To Manage Notifications
FAQs: Paperless Billing
Paperless billing in SmartHub is the eco-friendly way to get instant access to your bill and declutter your life.
You will get $2 credit to your bill.
Save time: You no longer have to wait for your bill to arrive in the mail. You get instant access to your bill the minute it is published.
Declutter your desk: Cut down on the stack of paper invoices on your desk. You’ll feel more organized and be doing the planet a big favor!
Absolutely!
You deactivate paperless billing by simply visiting the paperless billing screen within the web portal or mobile app and and move the slider to the off position.
You can change our preferences anytime from anywhere!
How-To Activate Paperless Billing
FAQs: How-To Set Up Auto Pay
Auto payments allows you to enjoy the convenience of automating your account so you never miss a bill payment and keep your services up and running.
Save time: You no longer have to manage all of your monthly bills manually.
Save Money: Stop paying for potential late fees or service interruptions when you don’t have to!
Setting up Auto Pay in SmartHub is as easy as 1, 2, 3…
Step 1: Log in to SmartHub
Step 2: Set up Auto Pay in just a few clicks. Instructions can be found below
Step 3: Rest easy knowing your bills will be paid on time!
How-To Set Up Auto Pay
Other Frequently Asked Questions (FAQs)
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.
Visit this page to view all payment options.
Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be a our Employee, please report it to us