We have assembled answers to questions we receive most often. If you can’t find what you’re looking for here, please give us a call at 662-323-3133 or email us at support@starkvilleutilities.com.
The minimum commercial deposit is typically $550 ($500 for electric service and $50 for each water-metered service).
You may pay your deposit via check, cash, credit card or money order. If your deposit is greater than $1,000, you may also submit a surety bond.
Terminating service requires you to complete and sign a termination form. Your existing account must be up to date and a forwarding address provided in order to receive your final bill. If your final bill is less than your deposit, a refund check will be mailed to your forwarding address.
The deposit is applied to the final bill. The remaining balance from the deposit is returned to the forwarding address within 6-8 weeks.
No. Your new address is required before a transfer order can be established.
Billing cycles are monthly and typically vary between 28-32 days. Cycles are spaced throughout the month to align with our meter reading and payment processing schedules.
Applications for service will be processed on the requested date unless the requested date falls on a weekend or on a city holiday. Starkville Utilities prefers a minimum of 24 hours’ notice for service dates and cannot accommodate same-day service.
When moving from their current commercial address to a location outside of the Starkville Utilities service area, customers need to submit a termination application to turn off all their utility services. By failing to take these steps, utilities will remain in the customer’s name as well as responsibility for any charges/usage that occur at the service location.
Sometimes, Starkville Utilities needs to work within existing easements to repair or perform maintenance on underground or overhead infrastructure. We strive to complete this work in a safe and efficient manner while minimizing disruption. Learn more about our easement restoration policy.
Call 662-323-3133 or email support@starkvilleutilities.com. We make every effort to read meters as accurately as possible. A $5 meter fee is assessed if the reading is found to be correct.
To request a water leak adjustment, you'll need to report the leak, get it repaired, and then provide documentation to Starkville Utilities. If the leak is verified and the consumption increase is deemed due to the leak, we will adjust your bill accordingly. This typically involves a partial credit for the excessive water usage.
SmartHub is our online account management system. In addition to viewing and paying bills, customers can track utility usage and costs, receive account notifications, enroll in AutoPay and paperless billing, and benefit from other time- and money-saving features. Learn more and register.
Customers can review and compare historical usage, download usage data, and set up alerts if usage exceeds a certain threshold. To view historical usage, go to SmartHub, click “Usage” on the left, click “Usage Comparisons,” and then select dates you want to compare.
If you have a current balance and enroll in AutoPay, the current balance will NOT be drafted using AutoPay. You will need to pay the current balance; after that, all future bills will be drafted as long as you are enrolled in AutoPay.
Call 662-323-3133 to report all utility outages, streetlight outages, and downed power lines. If a downed power line is potentially life-threatening, call 911. Stay away from downed power lines!
For updates on widespread power outages or utility service disruptions, follow Starkville Utilities on social media.