We have assembled answers to questions we receive most often. If you can’t find what you’re looking for here, please give us a call at 662-323-3133 or email us at email@example.com.
You can begin the process to apply for service on our Start/Stop/Move Service page. You will be asked to provide the following information:
Applications submitted during normal business hours are eligble for same-day service. Applications submitted after 4 p.m. are eligible for next-day service. Please note that we will not be able to provide next-day service for new service requests requiring installation or other construction work (digging, etc.).
Once an account is considered ineligible for web payments, there must be 12 consecutive months of good payment history (no disconnects, late payments or returned checks) before the account is reinstated for web payments.
An amount of $40 is charged to an account for which a returned check is received. A customer’s account will automatically become ineligible for web payments after receiving two returned checks in a year. Once this occurs, it is our policy to accept cash, cashier’s check, credit/debit or money order.
The $40 is automatically charged when a check is returned for the following reasons:
Terminating service requires you to complete and sign the termination form. Make sure you bring your existing account up to date and list a forwarding address to receive your final bill. If your final bill is less than your deposit, a refund check will be mailed to your forwarding address.
The deposit is applied to the final bill. The remaining balance from the deposit is returned to the forwarding address within 4-6 weeks.
No. Your new address is required before a transfer order can be established.
Billing cycles are monthly and typically vary between 28-32 days. Currently, we have them grouped to allow for meter reading and payments to be spaced throughout the month.
An extension form must be submitted before the due date. Each residential customer can have four extensions per calendar year. Applying for an extension does not exempt you from penalties and your accout will still be subject to disconnection of services if the account is not up to date by the disconnection date listed on the delinquent notice.
Upon extension approval, you have approximately eight additional days to pay your bill.
We work to restore service as quickly as possible in the order of payments received. If payment is made online or after 4 p.m., please contact our main office for assistance, 662-323-3133. Except in special situations, this occurs until 10 p.m.
When your deposit was applied to your final bill, your balance due was greater than your deposit.
The deposit was applied to your final bill, and your refund was the remaining amount.
Deposits are processed once a month on the 20th for prior months. A refund check can take up to six weeks to process during peak times (May-August, December-January).
For a roommate to take over the account, the primary account holder must terminate services, and the deposit will be applied to the final bill. The new primary account holder will need to apply for new services and pay a new deposit.
If you have a signed lease, you can submit an application to transfer services. The utility services will not be connected in your name until the date listed on the application.
Applications for service submitted during our normal business hours are eligible for same day service, applications received after 4 p.m. are eligible for next-day service. Please note that during peak times we have a large volume of requests, and it may take up to three days for service to be turned on.
It depends on your service connect date and which your billing cycle. This is typically within two to six weeks from your service connect date. Due to billing cycles, the first bill may be higher than expected.
All applications and supporting documents can be emailed to firstname.lastname@example.org. A customer service representative will process your application. A confirmation email will be sent with your new account number.
If you have a signed lease/deed, you can submit an application for new service. The utility services will not be connected in your name until the date listed on the application.
Our system only allows for one primary account holder; however, all tenants can make their own log-in for the customer portal. This allows all tenants the ability to pay the utility bill.
Each location in our system is set up with correct services. A Customer Service Representative will charge a deposit only for services listed at the location.
Submit an online application for utility service via this link.
This includes new water meters for irrigation and sprinklers.
Your application must include a photo ID (student ID, driver’s license, passport) and proof of residence (first page with address and tenant name(s) and signature page with all signatures listed).
Applicants must pay the deposit before service can be connected (due to COVID-19 precautions, we are currently allowing deposits to be applied on the first bill).
If an application is received before 4 p.m. and the deposit is paid, service can be connected on the same day. During peak times (May-August), if there are a large number of requests, we may not be able to process same-day unless it’s an emergency. Notices of limited same-day service are posted in the lobby and on social media.
When moving from their current residence to a location outside of the Starkville Utilities jurisdiction, customers need to submit a termination application to turn off all their utility services. This can be done via this link.
By failing to take these steps, the utilities will remain in the customer’s name as well as responsibility for any charges/usage that occur at the service location. Likewise, landlords are not responsible for disconnecting services after the lease is ended. If the tenant does not terminate services after they move, services will stay in their name until Starkville Utilities is notified.
If a customer is moving out of their current residence to another location within the Starkville Utilities jurisdiction, they must submit a request for transfer of service to turn off all their utilities services at their current location and move utilities to their new location. If these steps are not taken, the utilities will stay in the customer’s name as well as responsibility for any charges/usage that occur at the old service location.
Customers may transfer service via this link.