We have assembled answers to questions we receive most often. If you can’t find what you’re looking for here, please give us a call at 662-323-3133 or email us at support@starkvilleutilities.com.
You can begin the process to apply for service on our Start/Stop/Move Service page. You will be asked to provide the following information:
Applications will be reviewed each business day and service requests will be worked as quickly as possible. Please note that we will not be able to provide next-day service for new service or change of service requests requiring installation or relocation or other construction work. All new buildings and renovations must have passed a building inspection before the service request can be completed.
Once an account is considered ineligible for web payments, there must be 12 consecutive months of good payment history (no disconnects, late payments or returned checks) before the account is reinstated for web payments.
$40 is charged to an account when we receive a returned check. Customers must pay the total amount due plus the $40 charge to avoid service interruption. A customer’s account will automatically become ineligible for e-check or physical check payments after receiving two returned checks in a year. Once an account is ineligible, it is our policy to accept only cash, cashier’s check, credit/debit cards or money order.
$40 is automatically charged when a check is returned for these reasons:
If your check is returned for any of these reasons, contact Starkville Utilities for details.
Complete and sign the termination form. Make sure you bring your existing account up to date and list a forwarding address to receive your final bill. If your final bill is less than your deposit, a refund check will be mailed to your forwarding address.
Terminate service formThe deposit is applied to the final bill. The remaining balance from the deposit is returned to the forwarding address within 4-6 weeks.
No. Your new address is required before a transfer order can be established.
Billing cycles are monthly and typically vary between 28-32 days. Currently, we have them grouped to allow for meter reading and payments to be spaced throughout the month.
An extension form must be submitted before the due date. Each residential customer can have four extensions per calendar year. Applying for an extension does not exempt you from late penalties, and your account will still be subject to disconnection of services if it is not up to date by the new disconnection date listed on the delinquent notice.
Extension formIf your extension is approved, your new disconnect date will be two weeks from your bill's due date. If your payment is returned, the new disconnect date will be 10 days from the due date.
We work to restore service as quickly as possible in the order of payments received. Typically, electric service will be restored within 30 minutes after full payment is made. If full payment is made and service is not restored within an hour, please contact our main office for assistance, 662-323-3133.
When your deposit was applied to your final bill, your balance due was greater than your deposit.
The deposit was applied to your final bill, and your refund was the remaining amount.
Refund checks are processed once a month on the 20th for the prior month. Depending on your billing cycle, it can take 4-6 weeks to process deposit refunds.
No. For a roommate to take over the account, the primary account holder must terminate services, and the deposit will be applied to the final bill. The new primary account holder will need to apply for new services and pay a new deposit.
Terminate service formIf you have an executed lease with the service address including apartment number, you can submit an application to transfer services. The utility services will be connected as close to the date listed on the application as possible.
Transfer formApplications for service will be processed as close to the requested date as possible. Applications are not processed on weekends or holidays. Same-day service cannot be accommodated.
Apply for new service formIt depends on your service connect date and billing cycle. This is typically within two to six weeks from your service connect date. Due to billing cycles, the first bill may be higher than expected.
Applications can be submitted online. Your application and supporting documentation will be reviewed by a customer service representative. Customers will receive an email specifying if the application is approved or more information is needed.
If you have a signed lease/deed, you can submit an application for new service. The utility services will not be connected in your name until the date listed on the application.
You may add one additional billing contact to the account.
All applications will be reviewed, and a deposit will be charged for all services provided at the service address.
Submit an application online via this link or visit our main office Monday through Friday 8:00 A.M. - 4:30 P.M.
Your application must include a photo ID (student ID, driver license, passport) and proof of residence (lease, warranty deed, sales contract) with the full-service address including apartment number if applicable and signatures for all individuals executed. Deposits are due at the time the application is received. Same day service cannot be accommodated.
When moving from their current residence to a location outside of the Starkville Utilities service area, customers need to submit a termination application to turn off all their utility services.
Terminate service formBy failing to take these steps, the utilities will remain in the customer’s name as well as responsibility for any charges/usage that occur at the service location. Likewise, landlords are not responsible for disconnecting services after the lease is ended. If the tenant does not terminate services after they move, services will stay in their name until Starkville Utilities is notified.
If a customer is moving out of their current residence to another location within the Starkville Utilities service area, they must submit a request for transfer of service to turn off all their utility services at their current location and move utilities to their new location. If these steps are not taken, utilities will stay in the customer’s name as well as responsibility for any charges/usage that occur at the old service location.
Transfer formAll outstanding balances on any old or previous accounts must be paid in full before a new application can be processed.
SmartHub is our online account management system. In addition to viewing and paying bills, customers can track utility usage and costs, receive account notifications, enroll in AutoPay and paperless billing, and benefit from other time- and money-saving features.
Customers can review and compare historical usage, download usage data, and set up alerts if usage exceeds a certain threshold. To view historical usage, go to SmartHub, click “Usage” on the left, click “Usage Comparisons,” and then select dates you want to compare.
In addition to free sign-up, customers receive a $2 credit on monthly bills for going paperless.
If you have a current balance and enroll in AutoPay, the current balance will NOT be drafted using AutoPay. You will need to pay the current balance; after that, all future bills will be drafted as long as you are enrolled in AutoPay.
Check the city’s Sanitation and Environmental Services page for pickup schedules.
Call 662-323-3133 or email support@starkvilleutilities.com. We make every effort to read meters as accurately as possible. A $5 meter fee is assessed if the reading is found to be correct.
To request a water leak adjustment, you'll need to report the leak, get it repaired, and then provide documentation to Starkville Utilities. If the leak is verified and the consumption increase is deemed due to the leak, we will adjust your bill accordingly. This typically involves a partial credit or refund for the excessive water usage.
Water leak adjustment formCall 662-323-3133 to report all utility outages, streetlight outages, and downed power lines. If a downed power line is potentially life-threatening, call 911. Stay away from downed power lines!
For updates on widespread power outages or utility service disruptions, follow Starkville Utilities on social media.