$30 collection fee: This fee is assessed when a customer’s service has become delinquent past the cutoff date listed on the notice. There is no additional fee if reconnection is made between the hours of 8 a.m. to 4:30 p.m. on normal workdays and a service crew is not required. These fees must be paid prior to reconnection of service.
$40 after-hours reconnect fee: This fee is assessed when a customer’s service has been disconnected for non-payment and reconnection is made on a weekend or observed holiday, or outside the hours of 8 a.m. to 4:30 p.m. on normal workdays and a service crew is not required. These fees must be paid prior to reconnection of service.