Application for Service: Each prospective customer desiring utility service shall be required to sign the Starkville Utilities’ standard form of application for service or contract before service is supplied by Starkville Utilities. Residential utility services can be in only (1) name. Prospective customers are required to provide two (2) forms of identification including at least one (1) photo identification and a proof of Residency.
Acceptable forms of Photo Identification:
Acceptable forms of Proof of Residency:
The applicant agrees that this application is subject to Starkville Utilities Rules and Regulations, a copy of which is available for inspection at the office of Starkville Utilities or website at www.starkvilleutilities.com, and that these Rules and Regulations are a part of this agreement. In the case of default of payment applicant agrees to pay any legal interest due, together with any collection agency costs and reasonable attorney fees incurred to effort collection on this account and any subsequent location.
Applicants with an old debt with Starkville Utilities will be required to pay all old debts in full prior to receiving utilities at a new service address.
The applicant must agree to pay for service as measured by the Starkville Utilities’ meter according to applicable rates. Rates, charges, and fees are made available to all customers via Starkville Utilities’ website at www.starkvilleutilities.com and publicly posted at the Starkville Utilities office located at 200 North Lafayette Street, Starkville, MS 39759.
Deposit: A deposit as established by the Starkville Utilities Department Deposit Policy- Appendix A shall be required.
Guarantee of Service: Customer’s or entities’ applying for service with Starkville Utilities as a Limited Liability Corporation (LLC) shall complete the Personal Guarantee Form, which will personally guarantee utility obligations associated with the LLC should the LLC fail to pay or dissolves as an entity.
Point of Delivery: The point of delivery is the point, as designated by Starkville Utilities, on Customer’s premises where utility service is to be delivered to building or premises. All wiring, piping, utility appurtenances and equipment beyond this point of delivery shall be provided and maintained by Customer at no expense to Starkville Utilities. The point of delivery for electricity is the point, as designated by Starkville Utilities, where current is to be delivered to the building or premises. The point of delivery for water is the point, as designated by Starkville Utilities, where water is to be delivered to the building or premises and is generally located on the customer’s side of the water meter. The point of delivery for sewer service is the point, as designated by Starkville Utilities, where the sewer is delivered to the sewer main or manhole and is generally at the edge of the public right of way or the edge of a utility easement.
Customer’s Wiring-Standards: All wiring of Customer must conform to Starkville Utilities’ requirements and accepted modern standards, as exemplified by the requirements of the National Electrical Safety Code and the National Electrical Code and the wiring specifications of applicable ordinances of the City of Starkville.
Customer’s Plumbing-Standards: All plumbing and related equipment of Customer must conform to Starkville Utilities’ requirements and accepted modern standards, as exemplified by the requirements of the City’s adopted Building Code and the plumbing specifications of applicable ordinances of the City of Starkville.
Inspections: Starkville Utilities shall have the right, but shall not be obligated, to inspect any installation before utility service is introduced or at any later time, and reserves the right to reject any wiring, appliances, plumbing, equipment, or related appurtenances not in accordance with Starkville Utilities’ standards; but such inspection or failure to inspect or reject shall not render Starkville Utilities liable or responsible for any loss or damage resulting from defects in the installation, wiring, appliances, plumbing, equipment, or related appurtenances, or from violation of Starkville Utilities’ rules, or from accidents which may occur upon Customer’s premises. In order to obtain permanent utility service on new construction the owner must have applied and received from the city a certificate of occupancy based on the approval of a final inspection and approval of the premises by an authorized inspector and a fully completed application for service.
Electric Underground Service Lines: Customer desiring underground service lines from Starkville Utilities’ overhead system must bear the excess cost incident thereto. Specifications and terms for such construction will be furnished by Starkville Utilities on request.
Customer’s Responsibility for Starkville Utilities’ Property: All meters, service connections, and other equipment furnished by Starkville Utilities shall be, and remain, the property of Starkville Utilities. Customer shall provide a space for and exercise proper care to protect the property of Starkville Utilities on its premises, and, in the event of loss or damage to Starkville Utilities’ property arising from neglect of Customer to care for same, the cost of the necessary repairs or replacements shall be paid by Customer.
Right of Access: Starkville Utilities’ identified employees shall have access to Customer’s premises at all reasonable times for purpose of reading meters, testing, repairing, removing, or exchanging any or all equipment belonging to Starkville Utilities. If Customer fails to provide access for the above stated purposes, Starkville Utilities may discontinue service upon notification of such termination through means of regular mail service or posting notice at the door of the business/residence at Starkville Utilities’ discretion. If customer fails to provide access for the above stated purpose, Starkville Utilities may estimate the utility bill until permanent access is provided or service is terminated.
Billing: Bills will be rendered monthly and shall be paid within fifteen (15) days from the date the bill is mailed/electronically transmitted by the Starkville Utilities. Customers desiring to receive electronic bill presentation must enroll in Starkville Utilities’ electronic notice program by completing the applicable form and consenting to its terms and conditions. Bills paid after due date specified on bill may be subject to additional charges of 5% per month. Should payment not be received accordingly, Starkville Utilities may, six (6) days following the mailing or electronic transmittal of written notice (with available rights and remedies) to Customer, discontinue any and all services. Written notice may be provided electronically (email, text, etc.) if the customer elects to receive notices electronically. Additional fees for collection and reconnection may be added after the disconnect date listed on notice. Payment of Utility bill using the after-hours drop box after 8:00 a.m. will be processed the next business day. Failure to receive bill will not release Customer from payment obligation.
Payment Processing: Bank drafts will be withdrawn from the customer’s bank account the next business day after their due date. Credit card drafts are processed on the last business day before the due date. If the credit card is declined, the customer will have to make a manual payment (credit card drafts can only be processed one time per month). If the credit card transaction is declined, Starkville Utilities does not place an arrangement on the account. It is the customer’s responsibility to make a manual payment to avoid any applicable penalties and fees. If an account has a credit card draft, and the transaction is declined for three (3) consecutive months, the draft will be removed from the customer’s account. If a bank account payment (e-check or ACH) is returned, the returned check fee will be charged, and a 10-business day arrangement will be placed on the account.
Card Processing Fees: Payment by credit and/or debit card will incur a processing fee in addition to the payment amount.
Late Notice: A late notice will be prepared on all Starkville Utilities service accounts that have not been paid by the due date on the bill. A two dollar ($2.00) Late Notice Charge will be assessed to all accounts receiving a late notice.
Discontinuance of Service by Starkville Utilities: Starkville Utilities may refuse to connect or may discontinue service for the violation of any of its Rules and Regulations, or for violation of any of the provisions of Appendix B, Schedule of Fees and Charges, the application for service, or contract with Customer. Starkville Utilities may discontinue service to Customer for the theft of utility service or the appearance of utility theft devices on the premises of Customer. The discontinuance of service by Starkville Utilities for any causes as stated in this rule does not release Customer from his obligation to Starkville Utilities for the payment of minimum bills as specified in application for service or contract with Customer. Starkville Utilities evaluates weather conditions daily at www.weather.com for Starkville, MS 39759 and in the event that the forecasted weather is not expected to exceed 32 degrees Fahrenheit or will not be below 98 degrees Fahrenheit on that day, Starkville Utilities will not discontinue service of residential customers for nonpayment. During such events where service is extended due to weather conditions, the service extension shall not extend past the extreme weather condition or past the customer’s next due date whichever comes first. Customers with residential medical hardships may apply for a medical hardship extension by submitting a Medical Equipment Exemption application Starkville Utilities. Upon customer submission and Starkville Utilities’ approval of the “Medical Equipment Exemption form” as provided in Appendix E, disconnection of service will be postponed for 30 days from the original disconnect date to allow customer time to make payment or make alternative shelter arrangements. The “Medical Equipment Exemption” form must be completed by a medical doctor or nurse practitioner licensed to practice in the State of Mississippi, certifying the disconnection of utility service would create a life-threatening medical situation for the customer or other permanent resident of the customer’s household. It is the responsibility of the customer to ensure that the form has been approved by Starkville Utilities. A life-threatening medical condition does not relieve a customer of the obligation to pay for utility service, including any late fees or service charges incurred or other applicable charges. Starkville Utilities will only grant this postponement for termination one (1) time in a twelve-month period. If full payment of the past due amount, including all late fees and service charges, is not received by the end of the 30-day postponement period, utility service will be disconnected without further notice.
Connection, Reconnection, and Disconnection Charges: Starkville Utilities may establish and collect standard charges to cover the reasonable average cost, including administration, of connecting or reconnecting service, or disconnecting service as provided above. Higher charges may be established and collected when connections and reconnections are performed after normal office hours, or when special circumstances warrant. Connection, reconnection and disconnection charges will be applied as set forth in Appendix B, Schedule of Fees and Charges. Collection fees may be added to all accounts that are not paid in full by the stated disconnect date shown on delinquent notice or by prearranged payment date.
Termination of Service or Contract by Customer: Customers who have fulfilled their contract terms and wish to discontinue service must give at least three (3) days’ written notice to that effect, unless contract specifies otherwise. Notice to discontinue service prior to expiration of contract term will not relieve Customer from any minimum or guaranteed payment under any contract or rate.
Transfer of Service: All residential customers making application to transfer utility services to a new service address are required to pay their active account to a zero ($0) balance before a new service address can be established for that customer. Customer deposits on transferred accounts must be updated to current deposit amounts.
Transfer of Balance: All accounts that are being transferred to a new service address or where the owner has another active account, all credit balances including deposits will be transferred to the new service account or the active account.
Collection of Bad Debts: A collection letter (letter 1) shall be mailed to the customer thirty (30) days following the disconnection date for non-payment. A second collection letter (letter 2) shall be mailed thirty (30) days from the date of the first collection letter (letter 1) if the account remains unpaid. Letter 2 will inform the customer of all additional charges and collection fees and will be given notice that the account will be submitted to a Collection Agency if the account is not paid within thirty (30) days of the date of this letter.
Service Charges for Temporary Service: Customer requiring utility service on a temporary basis may be required by Starkville Utilities to pay all cost for connection and disconnection incidental to the supplying and removing of service. This rule applies to circuses, carnivals, fairs, temporary construction, and the like.
Interruption of Service: Starkville Utilities will use reasonable diligence in supplying uninterrupted supply of electricity, water and sewer service, but shall not be liable for breach of contract in the event of, or for loss, injury, or damage to persons or property resulting from, interruptions in service, or otherwise unsatisfactory service, whether or not caused by negligence.
Shortage of Electricity: In the event of an emergency or other condition causing a shortage in the amount of electricity for Starkville Utilities to meet the demand on its system, Starkville Utilities may, by an allocation method deemed equitable by Starkville Utilities, fix the amount of electricity to be made available for use by Customer and/or may otherwise restrict the time during which Customer may make use of electricity and the uses which Customer may make of electricity. If such actions become necessary, Customer may request a variance because of unusual circumstances including matters adversely affecting the public health, safety and welfare. If Customer fails to comply with such allocation or restriction, Starkville Utilities may take such remedial actions as it deems appropriate under the circumstances including temporarily disconnecting electric service and charging additional amounts because of the excess use of electricity. The provisions of the Section entitled Interruption of Service of this Schedule of Rules and Regulations are applicable to any such allocation or restriction.
Voltage Fluctuations Caused by Customer: Electric service must not be used in such a manner as to cause unusual fluctuations or disturbances to the Starkville Utilities’ system. Starkville Utilities may require Customer, at his own expense, to install suitable apparatus which will reasonably limit such fluctuations.
Additional Utility Load: The service connection, transformers, meters, and equipment supplied by Starkville Utilities for each Customer have definite capacity, and no addition to the equipment or load connected thereto will be allowed except by consent of Starkville Utilities. Failure to give notice of additions or changes in load, and to obtain Starkville Utilities’ consent for same, shall render Customer liable for any damage to any of Starkville Utilities’ lines or equipment caused by the additional or changed installation.
Standby and Resale Electric Service: All purchased electric service (other than emergency or standby service) used on the premises of Customer shall be supplied exclusively by Starkville Utilities, and Customer shall not, directly or indirectly, sell, sublet, assign, or otherwise dispose of the electric service or any part thereof.
Solar / Backup Generator Installation and Service Requirements: Customers who would like to install distributed electric generation facilities on the Customer’s side of the Utility point of connection must follow and adhere to the process and procedures outlined in Appendix D, Starkville Utilities Procedures for Interconnection and Parallel Operation of Distributed Generation.
Notice of Trouble: Customer shall notify Starkville Utilities immediately should the service be unsatisfactory for any reason, or should there be any defects, trouble, or accident affecting the supply of electricity. Such notices, if verbal, should be confirmed in writing.
Non-Standard Utility Service: Customer shall pay the cost of any special installation necessary to meet his peculiar requirements for service at other than standard provided service, i.e., voltages, flow, etc., or for the supply utility regulation than required by standard practice.
Meter Tests: Starkville Utilities will, at its own expense, make periodical tests and inspections of its meters in order to maintain a high standard of accuracy. Starkville Utilities will make additional tests or inspections of its meters at the request of Customer. If tests made at Customer’s request show that the meter is accurate within two percent (2%), no adjustment will be made in Customer’s bill, and Starkville Utilities’ standard testing charge will be paid by Customer. In case the test shows meter to be in excess of two percent (2%), an adjustment shall be made in Customer’s bill over a period of not over thirty (30) days prior to date of such test, and cost of making test shall be borne by Starkville Utilities.
Outdoor Lighting Facilities: Starkville Utilities will supply, install and maintain the light fixture, all the equipment pertaining to the fixture and furnish electrical energy to the Customer. Starkville Utilities shall, at the request of the Customer, relocate or change existing Starkville Utilities-owned equipment. Customer shall reimburse Starkville Utilities for such changes at actual cost including appropriate overheads and the Customer is responsible for the monthly usage charges.
Electrical Service Billing Adjusted to Standard Periods: The demand charges and the blocks in the energy charges set forth in the rate schedules are based on billing periods of approximately one month. In the case of the first billing of new accounts (temporary service, cotton gins, and other seasonal customers excepted) and final billings of all accounts (temporary service excepted) where the period covered by the billing involves fractions of a month, the demand charges and the blocks of the energy charge will be adjusted to a basis proportionate with the period of time during which service is extended.
Estimating Bills: Starkville Utilities will make every effort to read a customer’s meter. In the event that Starkville Utilities is unable to read or prevented from reading a customer’s meter, then Starkville Utilities may charge an estimated bill based on previous usage, an average or other reasonable basis; provided, however, that the estimated bill does not relieve the customer from financial responsibility during this period.
Tampering with Meters: If Starkville Utilities finds that there is reasonable ground for believing that any meter or meters intended to measure or register the quantity of water, electric light or power has been tampered with as to alter the measured usage or that any electric seal is broken, or communication device on an AMI water or electric meter is broken, cut or damaged, an administrative fee will be assessed the meter holder. The customer may be prosecuted in municipal court notwithstanding the administrative fee.
Residential Late Payment Arrangement: Residential customers are allowed to request a “late payment arrangement”. An arrangement must be requested prior to the due date and shall allow the customer fourteen (14) days beyond their scheduled due date for non-payment. Payment for the account should be received by 5:00 p.m. on or before the new due date or the service will be immediately disconnected. All residential customers shall be limited to four (4) late payment arrangements over a 12-month period. New customers of Starkville Utilities are not allowed a payment arrangement for the first six (6) months of service. Customers that fail to comply with their payment arrangement, as agreed, shall forfeit future rights to such arrangements. Customers who have a returned check will automatically be provided an arrangement and it will be counted against the four (4) allotted arrangements per year.
Meter Malfunction: In the event that an electric or water meter malfunctions and is inoperative, Starkville Utilities shall set a new meter at the residence or business. The prior history of seasonal usage shall be taken under consideration to determine the bill.
Catastrophic Leak: In the event of a catastrophic water leak on the customer’s property (beyond the point of delivery), the customer may request, in writing, an adjustment to water and/or sewer charges for the billing period (s) covering the leak in accordance with Appendix A, Leak Adjustment Policy.
Deceased Customer Accounts: In the event a customer of Starkville Utilities is deceased, the account can remain active in the deceased customer’s name for a period not to exceed ninety (90) days. The widow or widower of the deceased can apply for a name change on the account with no additional deposits required. The widow or widower must apply for the name change in person and provide appropriate personal identification. Children, grandchildren or other relatives are not allowed to assume the account of the deceased and will be required to apply for the utility service in their name for the account to remain active.
Landlord Agreements: Landlord agreements will automatically place the utilities provided by Starkville Utilities at the address(es) in the name of the record owner of the property (landlord), whenever a tenant at any of the addresses requests disconnection or the account is finalized for nonpayment. When a tenant is disconnected for nonpayment, the tenant is given 10 days to make the full payment. If the tenant does not make payment in the allotted time, then the tenant's account is finalized and the services are transferred back into the landlord's name. The landlord shall be responsible for all utility bills during the period when service is transferred. The agreement will remain in effect until Starkville Utilities receives written notice from the landlord canceling the agreement and Starkville Utilities provides confirmation of receipt of the cancellation letter. Should the landlord fail to pay the full amount of the transferred service, the landlord will void the Landlord agreement and all properties may be removed from the landlord program.
Sewer only Utility Customers: Starkville Utilities customers who are provided sewer service but are not provided electric or water service will be billed a flat monthly sewer rate as approved by the Mayor and the Board of Alderman, Schedule of Fees and Charges. Because Starkville Utilities cannot track when customers move in and out of these locations, customers can apply for a bill credit for sewer charges if they provide Starkville Utilities with a statement from another utility showing the residence was not occupied during the billing period.
Filing and Posting: A copy of the Schedule of Rules and Regulations, together with a copy of Starkville Utilities’ Rates and Charges, shall be available for inspection at the Starkville Utilities Main Office during normal business hours or on Starkville Utilities’ website at www.starkvilleutilities.com.
Information to Customer: Starkville Utilities shall reasonably inform Customers about rates and service practice policies by making such information available upon Customer’s application for service, upon request by a customer and by providing on Starkville Utilities’ website at www.starkvilleutilities.com. All retail rate action shall be communicated to Customer by information issued through the local media, social media, and/or website. Upon request, Starkville Utilities will make available to customers their available energy consumption data for at least the last 12 months.
Scope: This Schedule of Rules and Regulations is a part of all contracts for receiving utility service from Starkville Utilities and applies to all service received from Starkville Utilities, whether the service is based upon contract, agreement, signed application, or otherwise. A copy of this schedule, together with a copy of Starkville Utilities’ Schedule of Rates and Charges, shall be kept open to inspection at the offices of Starkville Utilities located at 200 North Lafayette Street, Starkville, MS 39759 or may be found on our website at www.starkvilleutilities.com.
Revisions: This Schedule of Rules and Regulations may be revised, amended, supplemented, or otherwise changed from time to time, without notice. Such changes when effective, shall have the same force as the present Rules and Regulations.
Conflict: In case of conflict between any provision of any current rate schedule and the Schedule of Rules and Regulations, the most current rate schedule shall apply.
Starkville Utilities’ deposit policy establishes deposits based upon class averages for residential applicants and usage for the commercial applicants. This policy is adopted in order to protect the assets of Starkville Utilities and to insure fair and equitable treatment for all current and future customers. It is a document referenced by and referring back to the Starkville Utilities Schedule of Rules and Regulations.
New service applicant will be charged a deposit of $150 per meter for electric service and $35 per meter for water service. This is less than one-month average use for the class and no interest will accrue on the deposit.
A. New service for commercial deposits shall be an amount equal to the higher of two months estimated usage or two times the highest month’s usage of available history with the minimum deposit of $500 for each electrical metered service and $50 for each water metered service.
B. Deposits may be made by any of the following means:
C. For all continued service or reconnects, all deposits are subject to review based on the actual experience of the customer. The amount of the deposit may be adjusted to reflect the actual billing experience and the payment habits of the customer.
General Department Services and Fees
|Late Notice Fee||$2.00|
|Returned Check/Credit Card Fee||$40.00|
|Late Payment Penalty||5%|
Electric Division Services and Fees
|New Service Deposit for Residential||$150.00 per meter|
|New Service Deposit for Commercial||$500.00 per electrical meter service or 2x estimated usage|
|Unauthorized Cut Seal Fee||$100.00|
|Meter Tampering Fee||$100.00|
|Electric Meter Test Fee||$55.00|
|Collection Fee (Service Crew)||$100.00|
|After Hours Reconnect Fee||$40.00|
|After Hours Reconnect Fee (Service Crew)||$200.00|
Water/Sewer Division Services and Fees
|New Service Application for Residential||$35.00 per meter|
|New Service Application for Commercial||$50.00 per water meter service|
|Water Shut Off||$25.00|
|Water Shut Off After Hours||$40.00|
|Unauthorized Cut Seal Fee||$100.00|
|Meter Tampering Charge||$100.00|
|Water Meter Test Fee||$80.00|
|After Hours Reconnect Fee||$40.00|
|Portable Tank Water Filling Fee (up to 1000 gal.)||$25.00|
|Portable Tank Water Filling Fee After Hours (up to 1000 gal.)||$65.00|
|Water Tap Fee||TBD|
|Sewer Tap Fee||TBD|
Definition of Services
Collection Fee: This fee is assessed to all customers if payment is not received before the Disconnect Date listed on delinquent notice.
Returned Check/Credit Card Fee: This fee is assessed when a check or draft is returned by the bank on which it was drawn, or a credit card is charged back. After two returned checks/drafts, the account will be flagged to accept NO CHECKS and/or DRAFTS for one year from the date of the last returned check or draft.
Late Notice Fee: This fee is assessed when service accounts have not been paid by the due date on the bill and an additional mailed notice of disconnection is sent to the customer.
Connection Fee: This fee is assessed to all connect orders to partially offset the cost of installing and connecting electric service. This fee will appear on the first bill rendered.
Unauthorized Cut Seal Fee: This fee is assessed if the seal on a customer’s meter has been cut, damaged or removed without proper authorization by Starkville Electric Department.
Meter Tampering Charge: This fee is assessed when a customer’s meter indicates signs of tampering.
Electric Meter Test Fee: This fee is assessed when a meter is tested at customers request and is found to be within acceptable tolerances of +/- 2%.
Collection Fee (Service Crew): This fee is assessed to all customers if payment is not received before the Disconnect Date listed on delinquent notice and a service crew (bucket truck) is required. These fees must be paid prior to reconnection of service.
After Hours Reconnect Fee: This fee is assessed when a customer’s service has been disconnected for non- payment and reconnection is made on a weekend or observed holiday, or outside the hours of 8:00 a.m. to 4:30 p.m. on normal workdays and a service crew is not required. These fees must be paid prior to reconnection of service.
After Hours Reconnect Fee (Service Crew): This fee is assessed when a customer’s service has been disconnected for non-payment and reconnection is made on a weekend or observed holiday, or outside the hours of 8:00 a.m. to 4:30 p.m. on normal workdays and a service crew (bucket truck) is required. These fees must be paid prior to reconnection of service.
Water Shutoff/ Turn on Fee: This fee is assessed to all customers requesting that Starkville Utilities turn off/ turn on water service at the meter between 8am – 4pm, Monday through Friday, excluding holidays.
Water Shutoff Fee/ Turn on (After Hours): This fee is assessed to all customers requesting that Starkville Utilities turn off/ turn on water service at the meter between the weekday hours of 4pm – 8am, and weekends and holidays.
Portable Tank Water Filling Fee: This fee is assessed to all individuals requesting Starkville Utilities fill portable water tanks for construction, boring rigs, etc. between 8am – 4pm, Monday through Friday, excluding holidays.
Portable Tank Water Filling Fee (After Hours): This fee is assessed to all individuals requesting Starkville Utilities fill portable water tanks for construction, boring rigs, etc. between the weekday hours of 4pm – 8am, and weekends and holidays.
Water Tap Fee: This fee will be estimated upon request of the customer based on the size of the meter requested, the cost of any restoration required of public roadways or sidewalks and an administrative fee. The estimated fee will be based on the actual cost of materials, labor and equipment to perform the requested work.
Sewer Tap Fee: This fee will be estimated upon request of the customer based on the size of the sewer tap requested, the cost of any restoration required of public roadways or sidewalks and an administrative fee. The estimated fee will be based on the actual cost of materials, labor and equipment to perform the requested work.
Water Meter Testing Fee: This fee is assessed when a meter is tested at the customer’s request and is found to be withing the acceptable tolerances of +/- 2%.
Meter Re-Read Fee: This fee is assessed when a customer requested re-read is found to be correct.
*This list is not intended to be all-inclusive. The Fees and Charges may be revised, amended, supplemented, or otherwise changed from time to time, without notice.
Other Appendices can be supplemented to customers upon request.