Application for Service: Each prospective customer desiring electric service shall be required to sign the distributor’s standard form of application for service or contract before service is supplied by the distributor. The Schedule of Rules and Regulations shall be made available upon request to the customer and shall be available on the distributor’s website.
Deposit: A deposit shall be required as established by the City of Starkville Department Deposit Policy. (See below.)
Point of Delivery: The point of delivery is the point as designated by the distributor on the customer’s premises where current is to be delivered to building or premises. All wiring and equipment beyond this point of delivery shall be provided and maintained by customer at no expense to distributor.
Customer’s Wiring-Standards: All wiring of customer must conform to distributor’s requirements and accepted modern standards, as exemplified by the requirements of the National Electrical Safety Code and the National Electrical Code and the wiring specifications of applicable ordinances of the City of Starkville.
Inspections: Distributor shall have the right, but shall not be obligated, to inspect any installation before electricity is introduced or at any later time, and reserves the right to reject any wiring or appliances not in accordance with distributor’s standards; but such inspection or failure to inspect or reject shall not render distributor liable or responsible for any loss or damage resulting from defects in the installation, wiring, or appliances, or from violation of distributor’s rules, or from accidents which may occur upon customer’s premises. To obtain permanent electric service on new construction, the owner must have applied and received from the city a certificate of occupancy based on the approval of a final inspection and approval of the premises by an authorized inspector.
Underground Service Lines: Customers desiring underground service lines from distributor’s overhead system must bear the excess cost incident thereto. Specifications and terms for such construction will be furnished by distributor on request.
Customer’s Responsibility for Distributor’s Property: All meters, service connections, and other equipment furnished by distributor shall be, and remain, the property of distributor. Customers shall provide a space for and exercise proper care to protect the property of distributor on its premises, and, in the event of loss or damage to distributor’s property arising from neglect of the customer to care for same, the cost of the necessary repairs or replacements shall be paid by customer.
Right of Access: Distributor’s identified employees shall have access to customer’s premises at all reasonable times for purpose of reading meters, testing, repairing, removing, or exchanging any or all equipment belonging to distributor. If a customer fails to provide access for the above stated purposes, distributor may discontinue service upon notification of such termination through means of regular mail service or posting notice at the door of the business/residence at the distributor’s discretion.
Billing: Bills will be rendered monthly and shall be paid within 15 days from the date the bill is mailed/electronically transmitted by the distributor. Bills paid after due date specified on bill may be subject to additional charges of 5%. Should payment not be received accordingly, the distributor may discontinue any and all services six days following the mailing or electronic transmittal of written notice (with available rights and remedies) to the customer. Written notice may be provided electronically (email, text, etc.) if the customer elects to receive notices electronically. Additional fees for collection and reconnection may be added after the disconnect date listed on notice. Failure to receive bill will not release customer from payment obligation.
Discontinuance of Service by Distributor: Distributor may refuse to connect or may discontinue service for the violation of any of its rules and regulations, or for violation of any of the provisions of the schedule of rates and charges, or of the application of customer or contract with customer. Distributor may discontinue service to customer for theft of current or the appearance of current theft devices on the premises of customer. The discontinuance of service by distributor for any causes as stated in this rule does not release customer from his obligation to distributor for the payment of minimum bills as specified in application of customer or contract with customer. Distributor evaluates weather conditions daily at www.weather.com for Starkville, MS 39759; and in the event that the forecasted weather is not expected to exceed 32 degrees Fahrenheit (F) or will not be below 98 degrees Fahrenheit (F) on that day, distributor will not discontinue service of residential customers for nonpayment. During such events where service is extended due to weather conditions, the service extension shall not extend past the extreme weather condition or past the customer’s next due date, whichever comes first. Customers with residential medical hardships may apply for a medical hardship extension by submitting an application (Starkville Electric Department-Medical Form for Certification of use of Life-Sustaining Electric Device) signed by a medical doctor licensed to practice in the state of Mississippi stating that discontinuation of electric service is life threating and receiving approval from the distributor along with a payment plan before the bill due date. Starkville Electric will only grant this postponement for termination two times in a twelve-month period. Customer can receive the second extension for 30 days if the extension request is received prior to the first 30 days expiring. This one-time yearly extension cannot exceed 30 days from the previous due date.
Connection, Reconnection, and Disconnection Charges: Distributor may establish and collect standard charges to cover the reasonable average cost, including administration, of connecting or reconnecting service, or disconnecting service as provided above. Higher charges may be established and collected when connections and reconnections are performed after normal office hours, or when special circumstances warrant. Connection, reconnection and disconnection charges will be applied as set forth in Appendix B, Schedule of Fees and Charges. (See attached.) Collection fees may be added to all accounts not paid in full by the stated disconnect date shown on delinquent notice or by prearranged payment date.
Termination of Contract by Customer: Customers who have fulfilled their contract terms and wish to discontinue service must give at least three (3) days’ written notice to that effect, unless contract specifies otherwise. Notice to discontinue service prior to expiration of contract term will not relieve customer from any minimum or guaranteed payment under any contract or rate.
Service Charges for Temporary Service: Customer requiring electric service on a temporary basis may be required by distributor to pay all cost for connection and disconnection incidental to the supplying and removing of service. This rule applies to circuses, carnivals, fairs, temporary construction, and the like.
Interruption of Service: Distributor will use reasonable diligence in supplying current, but shall not be liable for breach of contract in the event of, or for loss, injury, or damage to persons or property resulting from, interruptions in service, excessive or inadequate voltage, single-phasing, or otherwise unsatisfactory service, whether or not caused by negligence.
Shortage of Electricity: In the event of an emergency or other condition causing a shortage in the amount of electricity for distributor to meet the demand on its system, distributor may, by an allocation method deemed equitable by distributor, fix the amount of electricity to be made available for use by customer and/or may otherwise restrict the time during which customer may make use of electricity and the uses which customer may make of electricity. If such actions become necessary, customer may request a variance because of unusual circumstances including matters adversely affecting public health, safety and welfare. If customer fails to comply with such allocation or restriction, distributor may take such remedial actions as it deems appropriate under the circumstances including temporarily disconnecting electric service and charging additional amounts because of the excess use of electricity. The provisions of the section entitled Interruption of Service of this Schedule of Rules and Regulations are applicable to any such allocation or restriction.
Voltage Fluctuations Caused by Customer: Electric service must not be used in such a manner as to cause unusual fluctuations or disturbances to the distributor’s system. Distributor may require customer, at his own expense, to install suitable apparatus which will reasonably limit such fluctuations.
Additional Load: The service connection, transformers, meters, and equipment supplied by distributor for each customer have definite capacity, and no addition to the equipment or load connected thereto will be allowed except by consent of distributor. Failure to give notice of additions or changes in load, and to obtain distributor’s consent for same, shall render customer liable for any damage to any of distributor’s lines or equipment caused by the additional or changed installation.
Standby and Resale Service: All purchased electric service (other than emergency or standby service) used on the premises of customer shall be supplied exclusively by distributor, and customer shall not, directly or indirectly, sell, sublet, assign, or otherwise dispose of the electric service or any part thereof.
Notice of Trouble: Customer shall notify distributor immediately should the service be unsatisfactory for any reason, or should there be any defects, trouble, or accident affecting the supply of electricity. Such notices, if verbal, should be confirmed in writing.
Non-Standard Service: Customer shall pay the cost of any special installation necessary to meet his peculiar requirements for service at other than standard voltages, or for the supply of closer voltage regulation than required by standard practice.
Meter Tests: Distributor will, at its own expense, make periodical tests and inspections of its meters in order to maintain a high standard of accuracy. Distributor will make additional tests or inspections of its meters at the request of customer. If tests made at customer’s request show that the meter is accurate within two percent (2%) slow or fast, no adjustment will be made in customer’s bill, and distributor’s standard testing charge will be paid by customer. In case the test shows meter to be in excess of two percent (2%) fast or slow, an adjustment shall be made in customer’s bill over a period of not over thirty (30) days prior to date of such test, and cost of making test shall be borne by distributor.
Outdoor Lighting Facilities: Distributor will supply, install and maintain the light fixture and all the equipment pertaining to the fixture and furnish electrical energy to the customer. Distributor shall, at the request of the customer, relocate or change existing distributor-owned equipment. Customer shall reimburse distributor for such changes at actual cost including appropriate overheads.
Billing Adjusted to Standard Periods: The demand charges and the blocks in the energy charges set forth in the rate schedules are based on billing periods of approximately one month. In the case of the first billing of new accounts (temporary service, cotton gins, and other seasonal customers excepted) and final billings of all accounts (temporary service excepted) where the period covered by the billing involves fractions of a month, the demand charges and the blocks of the energy charge will be adjusted to a basis proportionate with the period of time during which service is extended.
Home Energy Conservation Surveys: All customers of distributor receiving service under the residential rate schedule are eligible for an energy conservation survey of their home. As part of such survey, information covering efficient utilization of electric energy will be made available, including a wide variety of specific recommendations as to the materials and equipment that would provide effective weatherization and thereby yield the greatest energy savings for the customer. Customers will also be furnished a list of private contractors in their area which install various types of energy-saving materials and equipment, and instructional material concerning the self-installation of such materials and equipment.
Information to Customer: Distributor shall reasonably inform customers about rates and service practice policies by making such information available upon customer’s application for service, upon request by a customer and by providing on distributor’s website at http://www.starkvilleutilities.com. All retail rate action shall be communicated to customer by information issued through the media and/or website. Upon request, distributor will make available to customers their available energy consumption data for at least the last 12 months.
Scope: This Schedule of Rules and Regulations is a part of all contracts for receiving electric service from distributor and applies to all service received from distributor, whether the service is based upon contract, agreement, signed application, or otherwise. A copy of this schedule, together with a copy of distributor’s Schedule of Rates and Charges, shall be kept open to inspection at the offices of distributor or may be found on its website at http://www.starkvilleutilities.com.
Revisions: These Rules and Regulations may be revised, amended, supplemented, or otherwise changed from time to time, without notice. Such changes, when effective, shall have the same force as the present Rules and Regulations.
Conflict: In case of conflict between any provision of any current rate schedule and the Schedule of Rules and Regulations, the most current rate schedule shall apply.
Starkville Electric Department’s deposit policy establishes deposits based upon class averages for residential applicants and usage for the commercial applicants. This policy is adopted in order to protect the assets of Starkville Electric Department and to insure fair and equitable treatment for all current and future customers. It is a document referenced by and referring back to the City of Starkville Electric Department Schedule of Rules and Regulations.
New service applicant will be charged a deposit of $150. This is less than one-month average use for the class, and no interest will accrue on the deposit.
A. New service for commercial deposits shall be an amount equal to the higher of two months’ estimated usage or two times the highest month’s usage of available history.
B. Deposits may be made by any of the following means:
C. For all continued service or reconnects, all deposits are subject to review based on the actual experience of the customer. The amount of the deposit may be adjusted to reflect the actual billing experience and the payment habits of the customer.
|$25.00 Connection Fee||This fee is assessed to all connect orders to partially offset the cost of installing and connecting electric service. This fee will appear on the first bill rendered.|
|$30.00 Collection Fee||This fee is assessed to all customers if payment is not received before the disconnect date listed on delinquent notice.|
|$40.00 Returned Check/Credit Card Fee||This fee is assessed when a check or draft is returned by the bank on which it was drawn or a credit card is charged back. After two returned checks/drafts, the account will be flagged to accept NO CHECKS and/or DRAFTS for one year from the date of the last returned check or draft.|
|$100.00 Unauthorized Cut Seal Fee||This fee is assessed if the seal on a customer’s meter has been cut, damaged or removed without proper authorization by Starkville Electric Department.|
|$100.00 Meter Tampering Charge||This fee is assessed when a customer’s meter indicates signs of tampering.|
|$55.00 Electric Meter Test Fee||This fee is assessed when a meter is tested at customer’s request and is found to be within acceptable tolerances of +/- 2%.|
|$5.00 Meter Re-Read Fee||This fee is assessed when a customer-requested re-read is found to be correct.|
|$30.00 Reconnect Fee||This fee is assessed when a customer’s service has been disconnected for non-payment and reconnection is made between the hours of 8:00 a.m. to 4:30 p.m. on normal workdays and a service crew is not required. These fees must be paid prior to reconnection of service.|
|$100.00 Reconnect Fee (Service Crew)||This fee is assessed when a customer’s service has been disconnected for non-payment and reconnection is made between the hours of 8:00 a.m. to 4:30 p.m. on normal workdays and a service crew is required. These fees must be paid prior to reconnection of service.|
|$40.00 After Hours Reconnect Fee||This fee is assessed when a customer’s service has been disconnected for non-payment and reconnection is made on a weekend or observed holiday, or outside the hours of 8:00 a.m. to 4:30 p.m. on normal workdays and a service crew is not required. These fees must be paid prior to reconnection of service.|
|$200.00 After Hours Reconnect Fee (Service Crew)||This fee is assessed when a customer’s service has been disconnected for non-payment and reconnection is made on a weekend or observed holiday, or outside the hours of 8:00 a.m. to 4:30 p.m. on normal workdays and a service crew is required. These fees must be paid prior to reconnection of service.|
*This list is not intended to be all-inclusive. Fees and charges may be revised, amended, supplemented, or otherwise changed from time to time, without notice.