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Sign Up for Electronic Payments to Avoid Mail Delays

Online options give customers more control and convenience

What’s fast, secure, reliable, convenient and free of charge? If you’re near a smartphone or computer, the answer is right at your fingertips with Starkville Utilities’ electronic billing and payment options.

By receiving and paying bills electronically, customers don’t need to buy stamps or worry about mail delays—an issue that gained attention last year when the U.S. Postal Service revised its service standards for first-class mail, resulting in a longer delivery window for certain items.

“We don’t have control over mail once it leaves our facility, but that’s not the case with electronic billing and payment,” said Edward Kemp, general manager of Starkville Utilities. “Because our system is continuously monitored and available 24/7, customers can pay bills and check their account status whenever they like.”

Starkville Utilities offers these electronic options:

• Our online portal and mobile app provide 24/7 account access, and payments post immediately, which helps customers meet their payment due dates and avoid late fees. Check balances, monitor energy usage, view billing history, pay bills and sign up for email and text alerts to know when bills are due or past due, all from the convenience of your device.
• Go paperless and check your inbox instead of your mailbox. Starkville Utilities will send you an email message every month when we create your bill, giving you easy access to your bill as soon as it’s ready. Paperless billing is easy to set up, too.
• Bank draft is another convenient, mail-free option that’s perfect for customers who are comfortable having utility payments automatically debited from their bank accounts. Starkville Utilities accepts ACH bank drafts and credit card drafts.

Customers also can pay bills in person using the drive-through window or kiosk and drop box located at 200 N. Lafayette Street. Lobby hours are 8 a.m. to 4:30 p.m. and drive-through hours are 8 a.m. to 5 p.m.

“We want our customers to be completely satisfied with whatever billing and payment option they prefer to use,” Kemp said. “It adds value when customers have a variety of options to choose from, and as part of our Renew Principle commitment, we’re always looking for ways to improve the services we offer.”

For more information about Starkville Utilities’ account management programs, visit starkvilleutilities.com or call 662-323-3133.

Starkville Utilities is a municipally owned and operated electric and water utility, serving more than 14,000 residences, businesses and industries in Starkville as well as the state’s largest institution of higher learning, Mississippi State University.