January 7, 2021
STARKVILLE – With the new year off to a start, Starkville Utilities reminds customers that it’s an ideal time to review their account options and consider upgrading free of charge to an electronic billing and payment program to keep their accounts in good standing.
Electronic billing is the most direct, reliable method for customers to manage their accounts year-round. By switching from mailboxes to inboxes, they receive bills on the same day every month, and payments post immediately. This option also benefits customers who have experienced delayed or missed paper bills in the mail.
“We have noticed that challenges associated with the pandemic have been disruptive for many services in our community, including mail delivery,” said Terry Kemp, general manager of Starkville Utilities. “Our electronic billing and payment options help customers stay on top of their accounts and know exactly when their payments are due.”
Electronic tools also have been helpful during the pandemic by providing a safe, contactless way for customers to interact with Starkville Utilities and manage their accounts.
Starkville Utilities is highlighting customer-oriented programs and services as part of the Renew Principle, an initiative launched last year that seeks to improve customer service through better communications, more personalized services and new technologies. Billing and payment programs include:
As always, customers may pay their bills or receive account assistance at Starkville Utilities’ office at 200 N. Lafayette Street. Lobby hours are 8 a.m. to 4:30 p.m. and drive- through hours are 8 a.m. to 5 p.m. A payment kiosk is located in the lobby for cash, debit and credit card payments. A drop box next to the drive-through is available for after-hours check and money order payments.
Kemp encourages customers to contact Starkville Utilities at 662-323-3133 to speak with a customer service representative and learn more about customer-oriented programs and services.
Starkville Utilities is a municipally owned and operated electric and water utility, serving more than 14,000 residences, businesses and industries in Starkville as well as the state’s largest institution of higher learning, Mississippi State University.