News

Starkville Utilities Reminds Customers to Recognize and Resist Scams

Never share confidential information with unknown, unverified sources

With scam activities on the rise nationwide, Starkville Utilities is reminding customers to recognize signs of fraudulent behavior and protect their personal information, whether online, on the phone or at home.

Occasionally, there are reports of scammers posing as Starkville Utilities employees who have attempted to collect bill payments at customers’ homes. Scammers also have threatened to disconnect electric service unless payment information was provided over the phone.

“We do everything we can to help our customers avoid scams and attempts to steal their money and personal information,” said Terry Kemp, general manager of Starkville Utilities. “Scammers are getting more sophisticated and aggressive, which means we need to stay vigilant and learn how to recognize and avoid their tactics.”

These facts and reminders will help customers avoid scams and protect their personal data:

• Starkville Utilities offers several ways to pay utility bills that are safe and secure:
  - By mail
  - Online using echecks or credit cards
  - Automatic bank draft
  - In-person or via drop box at 200 N. Lafayette Street.
• Starkville Utilities employees do not go door-to-door collecting money from customers.
• Starkville Utilities representatives travel in marked vehicles and wear clothing that associates them with the utility.
• Utility employees carry photo identification cards. Ask for these cards or call 662-323-3133.
• Do not let suspicious individuals into your home! Call 911 immediately and then contact Starkville Utilities.
• Starkville Utilities does not request confidential information over email or by phone. However, our customer service representatives may ask customers for information to verify their identity if they call us.
• When necessary, Starkville Utilities calls customers to remind them about overdue bill payments; however, representatives never request payment during these calls.
• Never click on links in unsolicited emails.

“Scammers often prey on vulnerable individuals who may not be aware of their tricks and tactics,” Kemp said. “We encourage our customers to share these tips with family members and friends to raise awareness and prevent them from being victimized.”

“Remember, you do not have to sign anything or give personal information to anyone calling you on the phone, sending you an email or showing up at your door,” he said. “If you feel something is not quite right about the situation, call 911 and Starkville Utilities immediately.”

Starkville Utilities is a public utility serving 14,000 residences, businesses and industries in Starkville, Mississippi as well as Mississippi State University. Its mission is to supply safe, reliable, and cost-effective electric and water service of superior quality and value that improves the lives of its customers.