September 17, 2021
In the year since Starkville Utilities launched the Renew Principle, we’ve stayed true to our commitment to improve all aspects of our performance, starting with customer relationships. Based on customer feedback, you are noticing the difference.
Our strategy involves opening more channels of communication to keep customers better informed about issues affecting their service. These improvements are giving customers more ways to reach us directly and let us know if we’re meeting their expectations.
As a result of increased engagement, more customers are saving time and money by using electronic tools to securely manage their accounts online while applying our energy-saving tips to lower heating and cooling bills.
In addition to improving customer relationships, we are managing our five-year capital improvement plan within budget and on schedule while safely guiding the day-to-day operations of Starkville’s electric, water and wastewater systems.
We are investing in our community, too, by supporting local COVID-19 relief efforts, enhanced STEM education, and a new career-focused curriculum for high school students in the Starkville Oktibbeha County School District.
While we’re empowered by our progress, we know there’s more work to be done in building for the future. That’s why we are staying the course in our Renew Principle journey so that next year at this time, we’ll have even more success stories to share about new products and services and stronger customer relationships.
Terry Kemp
General Manager